nurstargame.com Privacy Policy

1. Introduction and Scope

nurstargame.com ("we," "us," "the Company," or "the Platform") is committed to protecting the privacy and personal data of all users who access or register on the nurstargame.com platform. This Privacy Policy ("Policy") describes how we collect, use, store, share, and protect personal information in connection with your use of nurstargame.com.

This Policy applies to all personal data processed by nurstargame.com in relation to registered players, prospective players, and visitors to the Platform, regardless of whether they are located in Metro Manila, Cebu, Davao, Quezon City, or any other part of the Philippines.

By registering an account on nurstargame.com or by continuing to use the Platform, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree with any part of this Policy, you must discontinue use of the Platform immediately.

This Policy should be read together with our Terms & Conditions, which govern your overall use of nurstargame.com.

2. Data Controller Information

nurstargame.com acts as the data controller for all personal data collected through the Platform. As data controller, nurstargame.com determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.

For all data privacy inquiries, requests, or complaints, you may contact our designated Data Protection Officer (DPO) at: [email protected]

3. Personal Data We Collect

nurstargame.com collects personal data through several channels, including account registration, identity verification, gameplay activity, customer support interactions, and your use of the Platform generally. The categories of personal data we collect include:

nurstargame.com does not intentionally collect sensitive personal information beyond what is required for identity verification and regulatory compliance. Where sensitive personal information is collected (e.g., government ID numbers), it is handled with heightened security measures.

4. How We Use Your Personal Data

nurstargame.com uses your personal data for the following purposes:

• Account Management: To create, maintain, and administer your nurstargame.com player account, including processing your registration and verifying your identity.
• Service Delivery: To provide you with access to games, process deposits and withdrawals in Philippine Peso (PHP), and deliver customer support.
• Regulatory Compliance: To comply with applicable Philippine laws and regulations, including anti-money laundering (AML) obligations, Know Your Customer (KYC) requirements, and PAGCOR-related reporting obligations.
• Responsible Gaming: To monitor gameplay patterns and identify potential problem gambling behaviors, and to administer responsible gaming tools such as deposit limits, loss limits, and self-exclusion.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, unauthorized account access, and other illegal activities on the Platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and updates about nurstargame.com, where you have provided your consent to receive such communications.
• Platform Improvement: To analyze usage patterns and technical data to improve the performance, features, and user experience of nurstargame.com.
• Legal Claims: To establish, exercise, or defend legal claims in connection with your use of the Platform.

5. Legal Basis for Processing

nurstargame.com processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform our contract with you (i.e., the nurstargame.com Terms & Conditions), including providing gaming services and processing financial transactions.
• Legal Obligation: Processing is necessary to comply with applicable Philippine laws and regulations, including AML, KYC, and gaming regulatory requirements.
• Legitimate Interests: Processing is necessary for our legitimate interests in operating a secure, fair, and commercially viable gaming platform, provided such interests are not overridden by your rights and freedoms.
• Consent: For marketing communications and certain non-essential cookies, we rely on your freely given, specific, and informed consent. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6. Data Sharing and Disclosure

nurstargame.com does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment Service Providers: GCash, Maya, and Philippine banking partners (BPI, BDO, Metrobank, UnionBank, and others) for the purpose of processing deposits and withdrawals in PHP.
• Identity Verification Providers: Third-party KYC and AML compliance service providers engaged to verify player identities and screen against sanctions lists.
• Game Software Providers: Licensed game developers and live dealer studios whose games are hosted on the nurstargame.com Platform, to the extent necessary for game delivery and fairness auditing.
• Regulatory Authorities: PAGCOR and other competent Philippine government authorities, where disclosure is required by law, court order, or regulatory directive.
• IT and Security Service Providers: Cloud hosting, cybersecurity, and fraud detection service providers engaged to support the technical operation of nurstargame.com.
• Legal and Professional Advisors: Lawyers, auditors, and other professional advisors engaged by nurstargame.com in connection with legal proceedings or compliance reviews.

All third-party service providers engaged by nurstargame.com are contractually required to process personal data only in accordance with our instructions and to implement appropriate technical and organizational security measures.

7. Cookies and Tracking Technologies

nurstargame.com uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files placed on your device when you visit the Platform. We use the following categories of cookies:

• Strictly Necessary Cookies: Essential for the Platform to function correctly, including maintaining your login session and enabling secure transactions. These cookies cannot be disabled.
• Performance Cookies: Collect anonymized data about how players use nurstargame.com, such as pages visited and error messages encountered, to help us improve Platform performance.
• Functionality Cookies: Remember your preferences and settings on nurstargame.com, such as your preferred language and display options, to provide a more personalized experience.
• Targeting/Marketing Cookies: Used with your consent to deliver relevant promotional content about nurstargame.com. You may opt out of these cookies at any time through your browser settings or our cookie preference center.

You can control and manage cookies through your browser settings. Please note that disabling strictly necessary cookies may affect the functionality of nurstargame.com.

8. Data Retention

nurstargame.com retains your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine law and regulatory obligations. Specifically:

• Account and identity data is retained for a minimum of five (5) years following account closure, in accordance with AML and gaming regulatory requirements.
• Financial transaction records are retained for a minimum of five (5) years from the date of each transaction.
• Customer support communications are retained for three (3) years from the date of the interaction.
• Technical and usage data may be retained in anonymized or aggregated form for longer periods for analytical purposes.

Upon expiry of the applicable retention period, nurstargame.com will securely delete or anonymize your personal data in accordance with our internal data disposal procedures.

9. Data Security

nurstargame.com implements appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. Our security measures include:

• AES-256 encryption for data at rest and TLS 1.2/1.3 encryption for data in transit.
• Multi-factor authentication options for player accounts.
• Regular penetration testing and vulnerability assessments of the Platform.
• Strict access controls limiting employee access to personal data on a need-to-know basis.
• 24/7 security monitoring and automated fraud detection systems.

While nurstargame.com takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is 100% secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, nurstargame.com will notify the National Privacy Commission and affected players in accordance with the requirements of the Philippine Data Privacy Act.

10. Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by nurstargame.com:

• Right to be Informed: The right to be informed of how your personal data is being collected and processed, as set out in this Privacy Policy.
• Right to Access: The right to request a copy of the personal data nurstargame.com holds about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to Erasure: The right to request deletion of your personal data, subject to applicable legal and regulatory retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

11. Children and Minors

nurstargame.com is strictly intended for individuals who are at least 21 years of age, in accordance with Philippine gambling regulations. We do not knowingly collect personal data from individuals under the age of 21.

If nurstargame.com becomes aware that personal data has been collected from a person under 21 years of age, we will immediately close the relevant account, return any deposited funds, and delete the associated personal data from our systems. If you believe a minor has registered on nurstargame.com, please contact us immediately at [email protected].

12. Changes to This Privacy Policy

nurstargame.com reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Material changes will be communicated to registered players via the email address on file or through a prominent notice on the Platform at least fourteen (14) days before the changes take effect.

Your continued use of nurstargame.com following the effective date of any amended Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically to stay informed about how nurstargame.com protects your personal data.

13. Contact and Complaints

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by nurstargame.com, please contact our Data Protection Officer:

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). The NPC is the government body responsible for administering and implementing the Data Privacy Act of 2012 in the Philippines.